Questions, answered straight

NanoLeap is a South African done-for-you automation company. We sell jobs done, not software. We design and manufacture self-service kiosks, run your business on WhatsApp, automate onboarding and offboarding, and handle the data, compliance and billing admin that quietly costs money. You don’t configure a tool; we map your process and operate it for you.

WhatsApp business automation handles routine work inside WhatsApp: capturing orders and bookings, sending invoices with payment links, auto-replying to common questions, delivering documents, and collecting reviews, automatically, on the number your customers already message. With NanoLeap it’s done-for-you: we build and run the flows, so you operate your business, not a piece of software.

In South Africa, done-for-you WhatsApp automation is usually a once-off setup fee plus a monthly fee. On top of that, Meta charges per message for some template types. It moved the WhatsApp Business Platform to per-message pricing on 1 July 2025, while service replies inside the 24-hour customer window are generally free. NanoLeap rolls this into one scoped quote rather than a fixed price list.

Yes, it can be fully POPIA compliant when it’s built correctly. POPIA (the Protection of Personal Information Act, enforceable since 1 July 2021) requires consent, a lawful purpose and proper data security. NanoLeap automations message only opted-in contacts, keep an audit trail, and never share data without a lawful basis. Compliance is designed into the flow, not bolted on afterwards.

The WhatsApp Business app is a free phone app for one small business, operated by hand. The WhatsApp Business Platform (API) connects WhatsApp to software, so messages, replies and integrations can be automated at scale across a team. The app suits very small operations; automation, CRM links and chatbots need the API. NanoLeap builds on the API while you keep your existing number.

A DIY tool gives you software to configure and maintain yourself; a done-for-you service maps, builds and runs the automation for you. DIY looks cheaper monthly but costs your time and stalls when you’re busy; done-for-you costs more but you own the outcome, not the upkeep. NanoLeap is the done-for-you option. See our full comparison for who each suits.

No. You don’t configure anything or learn a new tool, and that’s the point of a done-for-you service. We map your process, build the automation, run it for you, and report what it’s doing. You keep working the way you already do; the admin simply stops landing on your desk.

Most managed services are a once-off setup fee plus a monthly fee to run them. Recovery work on overbilling and rejected claims is contingency: you pay a share of what we recover, and nothing if we recover nothing. Once-off builds are pay-after-delivery. We give you the actual numbers once we’ve scoped the work with you.

NanoLeap is based in Gauteng and serves South African businesses, and our kiosks are designed and manufactured here. Our WhatsApp, automation, data and compliance services run anywhere in South Africa; recovery and kiosk work is scoped to your location. We also work with businesses elsewhere in Africa where the same back-office problems apply.

Message us on WhatsApp and tell us the task that’s eating your time. We’ll scope it with you, with no obligation, and come back with what we’d build, automate, run or recover, and what it costs. You can start with one job and add more once it’s working.

Quite a lot: order and booking capture, automated invoicing with payment links, payment and appointment reminders, auto-replies and a support desk, document delivery (quotes, contracts, receipts), lead capture and routing, a catalog or storefront, and a review engine. Each runs on your existing WhatsApp number. Pick one job to start, or run the whole operating layer.

No. With NanoLeap you don’t need a developer, an IT team or any code, because we build and run the automation for you. That’s the difference between a done-for-you service and a DIY tool that hands you an empty builder. You stay focused on the business while we handle the technical setup and the ongoing upkeep.

Our review engine asks every customer for a rating over WhatsApp after a sale. Happy customers get a one-tap link to your Google review page and submit it themselves; unhappy ones route privately to you first so you can fix it. With consent, we also publish their words to your site. We never post fake reviews and never post on a customer’s behalf, because Google requires them to submit their own.

No. Connect runs on the WhatsApp your customers already use every day. No new app, no login, no portal. It’s built on Meta’s WhatsApp Business Platform, so for them it’s just a normal chat. The automation sits on your side, invisible to the customer.

Yes. You keep your number, your WhatsApp Business account and your customer relationships. We add the automations and the integrations to your sheet, CRM and accounting tools on top. Nothing about how your customers reach you changes; only the work behind the message gets automated.

Not when it’s done right. We message only opted-in contacts, keep messages useful (confirmations, reminders, answers), and follow Meta’s messaging policies, which is what protects your number from being blocked. Good automation feels like fast service, not spam. We tune frequency and content so customers stay engaged.

Onboarding automation runs the steps of bringing someone into your business: collecting IDs and documents, running compliance and vetting checks, granting access, and sending welcome information, without anyone chasing forms by hand. Offboarding automation does the reverse on exit, including revoking access. NanoLeap maps your rules and runs every step, pushing clean data into the tools you already use.

Onboarding tools are usually priced per employee per month or as a flat monthly fee, which adds up, and still leaves you to configure and run them. NanoLeap works differently: as a done-for-you service, you pay to have the onboarding built and operated, not to rent a builder you staff yourself. We scope a setup fee plus monthly to the journeys you actually run.

Map the steps a new customer goes through (welcome, detail and document collection, verification, account setup, first-use guidance), then automate each one and decide what stays human. NanoLeap builds that flow on WhatsApp or your existing tools and runs it, so every new customer gets the same fast, complete start without manual chasing.

Five journeys: employees, vendors and suppliers, clients and customers, tenants, and partners. Onboarding isn’t just HR, it’s every relationship your business runs. Each has its own documents, checks and access rules, and we automate all of them so nothing slips between teams.

Vetting, POPIA handling, induction and access revocation are built into the flow. Compliance checks happen before anyone touches your systems, and access is closed the moment a relationship ends, so you’re never relying on someone remembering. Every step leaves an audit trail.

No. We’re a Software-in-a-Service partner, so we don’t hand you an empty workflow builder. We design the flow your business actually runs on, operate it for you, and adjust it as you grow. You get the outcome without becoming the administrator.

A self-service kiosk lets customers complete a transaction themselves: pay municipal and utility bills and print receipts, print documents and certificates, scan and submit forms, self check-in and join a queue, capture ID documents, find their way with directories, and leave feedback. Each NanoLeap unit is configured around the specific jobs it needs to complete.

Self-service kiosks are quoted to spec, not sold off a shelf. Cost depends on the hardware (touchscreen, printer, scanner, card reader), the transactions it runs, and the location. NanoLeap’s kiosk programme is in build, so tell us the jobs and the site and we’ll come back with a configured unit and a fabrication quote. We don’t publish an invented price list.

The kiosk programme is in build, and units are quoted to spec rather than shipped off a shelf. Tell us the transactions and the location and we’ll come back with a configured unit, a fabrication quote and a timeline. It’s a scoped engagement we build with you, not a finished self-serve product you can buy online today.

It can be specified to. Because each unit is built to spec, we can add battery backup or low-power components so it keeps running through load-shedding, and scope connectivity, Wi-Fi or LTE, for the site. Tell us the location’s power and network reality and we design the unit around it. This is part of scoping, not a blanket guarantee on every build.

Yes. Every unit ships with its software installed, and we run, update and support it as part of the engagement. You never buy or manage a licence separately. One partner, one number to call.

Yes. Most kiosk projects fail at the seams between hardware vendors, software contractors and on-site support. NanoLeap carries all three, so you have one number to call. Turnkey, from scoping to a unit running unattended, with support after it’s deployed.

Yes. Receipts and confirmations can be delivered to the customer over WhatsApp, so the record follows them after they walk away from the unit, tying the kiosk into the same Connect layer the rest of your business runs on.

Three jobs. Analytics: Power BI dashboards built on cleaned and mapped data, with the manual steps between your systems automated. Compliance: POPIA, OHS, COID, CIPC returns and licences tracked and renewed before they lapse. Recovery: overbilling and rejected claims worked on contingency. Start with one and add the rest.

Yes. We build the dashboards your managers actually open, on the numbers they make decisions on, and we keep them running. Because a dashboard is only as honest as the data under it, we clean and map the underlying data first and automate the refresh steps, so nobody is rebuilding a spreadsheet every month.

POPIA, South Africa’s Protection of Personal Information Act, governs how businesses collect, store and use personal information, and has been enforceable since 1 July 2021. To comply you need a lawful basis and consent for the data you hold, security safeguards, a way to handle data-subject requests, and a registered Information Officer. NanoLeap Data tracks these obligations and keeps them current.

Compliance software gives you a dashboard you still have to populate and act on; a managed service does the watching, renewing and filing for you. NanoLeap Data is the managed option. It tracks POPIA, OHS, COID, CIPC returns and licences and renews them before they lapse, so compliance becomes an outcome you’re handed rather than another tool you have to run.

Every registered company and close corporation in South Africa must file a CIPC annual return each year: companies within 30 business days of the anniversary of their registration date, close corporations within their anniversary month. You file and pay the fee on the CIPC portal; miss it and the entity can be deregistered. NanoLeap Data tracks your due date and can handle the filing so it never lapses.

Lodge a formal dispute with your municipality in writing, with meter readings and account details, and keep paying the undisputed portion so services aren’t cut. If it isn’t resolved, escalate through the municipality’s dispute process. It’s slow and document-heavy, so NanoLeap Data runs the recovery for you on contingency: you only pay a share of what we actually recover back.

First ask your scheme in writing for the reason for the rejection, then submit an internal appeal with supporting documents from your provider. If the scheme still declines, you can escalate to the Council for Medical Schemes, the statutory regulator. The process takes persistence and paperwork, so NanoLeap Data can pursue the recovery for you on contingency, with no fee unless money comes back.

Bill recovery and medical-aid claim recovery are on contingency: you pay a share of what we recover, and nothing if we recover nothing. Compliance tracking and renewals are a managed monthly service, and analytics work is a setup fee plus monthly. You’re never out of pocket for a recovery that doesn’t land.

POPIA, OHS, fire, COID, CIPC returns, tax and licences: every certificate in one place, every renewal tracked and renewed before the deadline, with a full audit trail. Start with the obligations that worry you most and add the rest over time.